Seven Principles of Re engineering ("Michael Hammer") Organize around outcomes, not task : This principle says people should be organized around outcome rather than task. Michael Hammer gives example of case manager who handles end-to-end process and is accountable for it. We can associate this to a production line. Production line is like a single process, where as works working around it are completing a single task each. Problem with task approach is, if one single worker doesn't work as expected or makes mistake, not only process output is defected but also makes the task of other resources redundant. Organized around tasks 1st Principle Have those who use the output of process perform the process :This is essential as at each step of passing on information we are losing both information, time and resource. 2nd Principle Subsume information-processing work into the real work that produces the information: Essentially it says don't jus...
Something Meaningful